AI Integration in North Carolina State Government: Policy Best Practices and Implementation Roadmap

Governments nationwide are experimenting with artificial intelligence (AI) to improve efficiency, strengthen public services, and enable data-driven decision-making. Integrating AI, however, demands transparency, accountability, and protection of citizens’ rights. North Carolina has an opportunity to become a national leader by advancing a responsible, citizen-centered approach. To move quickly while retaining public trust, the Governor’s Office will sponsor two coordinated teams:

• Team One – AI for Service Delivery will identify safe, high-impact ways for agencies to deploy AI that measurably improve constituent services.
• Team Two – AI & North Carolinians will study how AI will affect the state’s workforce, educa9on system, and health outcomes, and will craP policy responses that reflect broad public input.

The two teams will generate pilot projects, policy briefs, and presentations that can win support in a Republican-controlled legislature and among citizen groups.

How can North Carolina develop an effective, ethical, and sustainable approach to integrating AI in state government operations while safeguarding privacy, fairness, and public trust, and, at the same time, ensure that North Carolinians are prepared for the social and economic impacts of AI?

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Project Team

• Abigail Wesson
• Abdullah Bin Javed
• Amira Younce
• Yinuo Tong